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Privacy Policy


We respect your privacy

  1. Wangaratta Dental Clinic(“we”, “our” or “us”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

  2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

  3. "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

  4. You may contact us in writing at 34B & 36B Reid St , Wangaratta , Victoria, 3677 for further information about this Privacy Policy.


What personal information is collected

  1. We will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

  2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

  3. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

  4. Additionally, we may also collect any other information you provide while interacting with us.


How we collect your personal information

  1. Wangaratta Dental Clinic collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

  2. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.


How we use your personal information

  1. Wangaratta Dental Clinic may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

  2. Wangaratta Dental Clinic will use personal information only for the purposes that you consent to. This may include to:

    1. provide you with products and services during the usual course of our business activities;

    2. administer our business activities;

    3. manage, research and develop our products and services;

    4. provide you with information about our products and services;

    5. process payments;

    6. enable third parties to carry out technical, logistical or other functions on our behalf;

    7. improve our products and services; or

    8. personalise your visit to our website;

    9. prevent or detect fraud or abuses of our website;

    10. provide access to secure services or areas;

    11. support your use of our products or services;

    12. communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and

    13. investigate any complaints.

    If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

  3. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

  4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.


Direct marketing

  1. We will also use and disclose your personal information to send direct marketing to you from:

    1. us;

    2. our related bodies corporate; and

    3. third parties who provide services to us or with whom we engage for joint marketing campaigns.

    4. The direct marketing may relate to:

    5. our products and services;

    6. the products and services of other parties;

    7. new developments we believe may be of interest to you; or

    8. events hosted by us which we believe may be of interest to you.

  2. You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.


Disclosure of your personal information

  1. Wangaratta Dental Clinic may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

  2. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.


General Data Protection Regulation (GDPR) for the European Union (EU)

  1. Wangaratta Dental Clinic will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

  2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

  3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

  4. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

  5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

  6. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

  7. We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.

  8. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.


Your rights under the GDPR

  1. If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Wangaratta Dental Clinic complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU

  2. Except as otherwise provided in the GDPR, you have the following rights:

    1. to be informed how your personal information is being used;

    2. access your personal information (we will provide you with a free copy of it);

    3. to correct your personal information if it is inaccurate or incomplete;

    4. to delete your personal information (also known as "the right to be forgotten");

    5. to restrict processing of your personal information;

    6. to retain and reuse your personal information for your own purposes;

    7. to object to your personal information being used; and

    8. to object against automated decision making and profiling.

  3. Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

  4. We may ask you to verify your identity before acting on any of your requests.


Hosting and International Data Transfers

  1. Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to USA, Europe, Israel, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.

  2. Third Party Service Providers:  we have partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”). 

  3. Our website is hosted on platform. is an online platform provider that supplies web hosting and customer relationship management (CRM) services that allow us to provide our services to you. Your data may be stored through's data storage, databases and general applications on secure servers behind a firewall. Wix processes data about individuals across the world and may transfer your Personal Information outside of Australia. For more information on privacy and security protocols can be accessed at their website:

  4. Our Suppliers and Contractors are situated in USA, Europe, Israel, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Wangaratta Dental Clinic's Data Protection Officer.

  5. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.


Security of your personal information

  1. Wangaratta Dental Clinic is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

  2. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

  3. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.


Access to your personal information

  1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at

  2. At your request, we will aim to provide you with a copy of any personal information which we hold about you within 30 days of your request, unless an exception under the Privacy Act 1988 or any other law that applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.


Complaints about privacy

  1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond within 30 days after receiving written notice of your complaint.

  2. In dealing with your complaint, we will communicate timeframes to you based on the nature and complexity of your concern and will do our utmost to adhere to these.


Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.

Please check back from time to time to review our Privacy Policy.



  1. When you visit our website

When you come to our website (, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

3. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Wangaratta Dental Clinic is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

4. Social Media

We support using your preferred form of communication. If you choose to engage with the us using our social media pages or feeds, please be aware that any personal information you supply in that arena may be:

(a) Available for the user group to see (which may be a public or private group, depending on the social media platform being used)

(b) Able to be “screen shot” and potentially downloaded by anyone in the user group and is, thus, uncontrolled subject to the privacy settings and privacy policy available on the relevant platform


How to contact us

  1. If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact us:

    1. by calling 03 5721 3763

    2. in writing 34B & 36B Reid St Wangaratta, VIC 3677 Australia


Effective date

This policy is effective from 07 Feb 2024.

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